Shipping & Delivery

Free Shipping on All Orders

We're pleased to offer complimentary standard shipping on every purchase, regardless of order value.

Delivery Options & Timeframes

Order Processing

We process orders Monday through Friday (excluding holidays) with processing times between 1-3 business days. Orders placed Saturday evening or Sunday will be processed the following Monday.

International Shipping

We proudly ship to:

• United States
• Canada
• Australia
• United Kingdom

Package Protection

Your items arrive safely in temperature-controlled, discreet packaging to ensure product quality and privacy.

Delivery Issues

Damaged Items

If your order arrives damaged, please contact our customer service team with photos of the damage. We'll promptly process a full refund or replacement.

Missing Deliveries

• If your package is marked as delivered but not received, first check your mailbox and surrounding delivery areas
• Contact DHL directly with your tracking number for detailed delivery information
• Please note that while we'll assist with tracking, we cannot be held responsible for packages lost or stolen after carrier handoff

Order Changes & Cancellations

• To cancel an order, email us before your package is dispatched from our fulfillment center
• During peak seasons, delivery delays may occur
• For significant delays, you may qualify for a partial refund unless:
  • You were notified of the delay in advance
  • Cancellation options were provided