Questions
Questions
Shipping & Delivery
What is pre-order?
A pre-order occurs when we have incoming stock that hasn’t yet reached our fulfillment centers. You can still order these products, and we’ll ship them as soon as the stock arrives. This is usually on or close to the specified date on the product page.
How does shipping and delivery work?
Orders usually ship within 72 hours. Once your order ships, you’ll receive an email with tracking details so you can monitor your order until it arrives.
Delivery timeframes depend on your location and do not include dispatch times.
- Express Shipping: Arrives within 1–5 business days after dispatch.
- Standard Shipping: Arrives within 2–10 business days after dispatch.
We primarily use Canada Post and UniUni for deliveries within Canada.
Please note: Delivery timeframes are based on the advertised dispatch date. If your item has a pre-order date (specified on the product page), this is the approximate date of dispatch. Delivery will occur within the timeframes above.
What is covered shipping?
Covered shipping ensures your order will be replaced in the rare event it’s confirmed as lost or stolen by the courier. If you choose not to select covered shipping, we cannot guarantee a replacement for lost or stolen orders. You can add covered shipping at checkout.
Can I change my shipping address?
Yes! If your order was placed less than 90 minutes ago, you can update your delivery address, email, or personal details by clicking here.
If it’s been more than 90 minutes, please contact us here. While we process orders quickly, we’ll do our best to assist.
If your order has already shipped, you can redirect it using the tracking links provided in your shipping confirmation email.
Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. Please double-check your address at checkout.
Help! My order is lost or hasn’t been delivered.
If your tracking shows a delayed delivery date or your order hasn’t been delivered within 20 days, please contact us here, and we’ll investigate.
Note: Courier investigation timelines vary. We’ll work to resolve the issue as quickly as possible.
What is your return policy?
We offer free returns within 30 days of delivery, but some items may not be eligible. Items marked “Final Sale” or “Non-Returnable” cannot be returned unless faulty.
To qualify:
- Initiate the return and send the item within 30 days of delivery.
- Return the item in original packaging and as-new condition.
- Provide a photo of the item for condition assessment.
Please note: For bundle purchases, returning one item voids the bundle price. The refund will be based on current sale prices.
Cancel my order.
You can cancel your order within 90 minutes of placement by clicking here. After 90 minutes, contact us here. While we process orders quickly, we’ll do our best to assist.
General Questions
Can I send an order as a gift?
Absolutely! Enter the recipient's address in the ‘shipping’ address field and your address as the ‘billing’ address at checkout.
Please note: We cannot include personalized messages in gift orders.
How do I use a discount code?
At checkout, enter your discount code in the ‘Gift card or discount code’ box and click ‘Apply.’
Note: Only one code can be used per order. Some discounts are pre-applied as strikethrough prices on product pages.
Contact Us
I have an issue with my order. What should I do?
Contact our support team here with details of the issue. Our comfort consultants will resolve it as quickly as possible.
How do I contact Snuggie?
Contact us here or click the speech bubble icon on the bottom left of your screen.
For any other questions, reach out to our team here.